Things to know

HCDC:

When turning on the water to a house or property that is vacant, the Commission will attempt to determine if water is running. If the water meter shows that water is running, the Commission will shut off the water at the customer valve. However, the Commission's jurisdiction and responsibility ceases at the end of the service connection (property side of the meter). The customer valve inside the meter box will not be utilized by the Commission to turn water on or off, except in cases of emergency.

You:

The customer will maintain fixtures and pipes beyond the Commission's meter connection (property side of the meter). In no case will the Commission be liable for damages caused by water running from open or faulty fixtures or from broken or damaged pipes beyond the Commission's meter connection.

HCDC

The Commission will replace the meter due to malfunctions that may cause the meter to provide inaccurate flow measurements.

You

Meters moved for the convenience of the customer will be relocated at the customer’s expense. The area surrounding the meter box must be kept clear of all obstructions and at all times be accessible by Commission personnel. The area shall be kept free of weeds, plants or other vegetation.

HCDC

It’s the Commission's responsibility to protect the public water supply system from contamination due to actual or potential unprotected cross-connections. The achievement of the Backflow Prevention Program accomplishes this goal as required by state regulations.

You

It’s the customer’s responsibility to comply with the Backflow Prevention Program requirements as a condition of receiving and continuing to receive water service. The customer must own, and is responsible for, the installation, annual inspection, repair and/or replacement of all backflow prevention assemblies at their expense as required by the Commission.